August 4, 2025

                                                             L&R Returns Policy

At L&R Distributors, our mission is to deliver an exceptional shopping experience for your customers while simplifying processes and reducing costs for your company. L&R values this partnership and appreciates the continued business.

To better serve you, L&R is instituting an updated Returns Policy. This new policy is effective August 4, 2025, and is fully outlined below.

I.              Reset Return Policy

a.     Prior to each reset activity, L&R will provide an authorized return list-discontinued and obsolete items. This list will be shared with Independents Account to ensure alignment prior to the reset activity.

b.     During the reset activity, item(s) returned to the L&R DCs must be included on Independents Account authorized list and processed within the approved time frame.

c.     Returns should not include: 

Ø  Product removed from space reductions.

Ø  Product not sold by L&R.

II.             Returns Policy outside of Resets

a.     Independents Account must provide the request in writing, to L&R Field Merchandising Representative to process a return.

Ø  If the item(s) are on the approved return list, and meet the returns requirement, the L&R Merchandising Representative will process during their regularly scheduled visit. 

b.     The return sheet must include the following information:

Ø  Quantity of Item(s).

Ø  Dollar value of return.

Ø  Number of boxes.

Ø  Reason for return.

§  Not on File.

§  Approved Store Refusal.

§  Mis-Ship: Do not mark mis-shipped items, as it may limit resale.

§  Damaged in Transit.

c.     Eligibility Criteria

Ø  Only items shipped from L&R within the last 12 months are eligible for return.

Ø  Returns must exceed $50 per box to qualify.

d.     Exceptions & Special Cases

Ø  Extreme Damaged Product: If received severely damaged, contact Customer Service with a photo to initiate credit request.

Ø  Liquid Items: Returns are not accepted, contact Customer Service with a photo to initiate credit request.

Ø  Overstocked products are not eligible for return. Collaborate with your L&R Field Merchandising Representative to improve ordering accuracy.

e.     Shortages

Ø  For any product shortages contact the Customer Service Hotline. A credit will be issued for products not fulfilled.

 

Customer Service Hotline

Number: 888-332-7131

Email: css@lrdist.com